Limestone University's Graduate Program

June 24th, 2024

Graduate Assistant will work 20 hours a week. The schedule will be determined based on the department's needs and the successful candidate's availability. The standard departmental schedule is Monday – Thursday, 8:00 AM – 5:00 PM, and Friday 8:00 AM – 1:30 PM. This is an on-campus position.

SCOPE OF WORK:

As an Online and Graduate Customer Service Representative, you are the first impression for prospective students and foster advisor-student relationships. You connect with prospective online and graduate students to support them in making informed decisions about their college careers in order for students to achieve their educational goals and create meaningful futures at Limestone University. This position reports to the Associate Vice President for Online and Graduate Programs, and it works collaboratively with Enrollment Counselors, the Registrar's Office, the Student Accounts Office, Financial Aid, and other university offices. This position is based on the main campus in Gaffney, SC.

DUTIES AND RESPONSIBILITIES:

• Guide and assist prospective applicants and applicants through the admissions process, including answering questions related to academic program requirements, transfer credits, transcript submission, online and seated learning options, and other application-related tasks; communicate with new and prospective online and/or graduate students via outbound and inbound call contact (3+ hours of talk time per day).
• As a member of a high-performing team, meet performance goals and respond to all prospective student inquiries via phone, e-mail, text, or other methods for the online and graduate programs.
• Maintain proper communication and follow-up with all prospective students. Some form of communication is required for each prospective student inquiry daily.
• Keep accurate and detailed records of student information observing confidentiality and following all university and federal policies.
• Collaborate with Enrollment Counselors to maintain a friendly, service-oriented relationship with prospective students through effective phone, email, video conference, and face-to-face communication. 
• Participate in department meetings as requested.
• Work collaboratively with other staff members and various departments.
• Other duties as assigned.

QUALIFICATIONS: 

• A bachelor's degree from a regionally accredited College or University is required.
• Must be enrolled in a graduate program at Limestone University.
• Exceptional verbal and written communication skills, including confident, professional, and customer-friendly interpersonal skills; the ability to function in a team environment; a strong work ethic and a positive attitude.
• Ability to handle confidential information professionally.
• Energetic, service-oriented, motivated, and able to work under pressure in a fast-paced environment and manage multiple tasks with competing priorities and deadlines. Ability to work independently and as a team.

There are two GA Customer Service Representative positions available for the Online and Graduate Programs.

Contact information for inquiries about this GA position:

Alex Carroll, Associate Vice President for Online and Graduate Programs
864-488-4022
acarroll@limestone.edu

Limestone University is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Limestone University makes hiring decisions based solely on qualifications, merit, and business needs at the time.