How does the Business Office communicate with students?

Primary and official communication is by Limestone email. We also make phone calls and send text messages through Navigate. You can view your official billing statement in Halo.

What is Halo?

Halo is Limestone’s internal student portal. Logging into Halo gives students access to a variety of services like Business Office, Academic Advising, Registrar, etc. 

What is Navigate?

Navigate is a tool used primarily by your Limestone Success Team, faculty advisors, and other staff, to provide information and support to help keep you on track. You may also utilize Navigate to make appointments with faculty and staff in areas such as advising, success coaching, academic coaching, career planning, etc.  The Business Office sends notifications through this platform as well.

How can my parents get information about my account?

Students must complete the communication authorization form in Halo giving us permission to discuss your account with anyone other than the student per Federal regulations. This will not add third parties to student notifications. It will allow us to respond to third party inquiries via phone and email. Halo -> Student Resources -> Billing -> Current Communication Authorization.

Is there a parent portal?

There is not a parent portal at this time.

 

GENERAL REFUND POLICY

Academic: See the Academic Procedures section of the catalog for academic withdrawal procedures.

Financial: The University has many continuing expenses, such as faculty salaries and plant maintenance. In order to plan and maintain these services over the entire semester, it is essential that the annual income from fees be assured. For this reason, it is understood that students are enrolled for the entire semester. The fact that school fees are paid in two or more installments does not constitute a fractional contract.

In view of the foregoing, a refund of any portion of the tuition and fees will be made only in the case of official withdrawal from Limestone through the Office of the Associate Provost and on the following basis:

Traditional Day Program:

When the student has been enrolled:Portion of Tuition and Fees, Room Returned
Up to 7 calendar days after classes begin100%
8 to 14 calendar days75%
15 to 21 calendar days60%
22 to 28 calendar days45%
29 to 35 calendar days30%
36 to 42 calendar days15%

No comprehensive refund will be allowed after six (6) weeks. No Meal Plan refund will be issued after the first 7 calendar days after classes begin.

In the Online Program refunds are as follows:

Up to 3 calendar days after the course begins ...................... 100% refund
4 calendar days to end of course ...............................................0% refund

Return of Unearned Military Tuition (TA):

This policy applies to all students receiving Military Tuition Assistance (TA) for the Army, Navy, Air Force, Marines, and Coast Guard.

Military Tuition Assistance (TA) is awarded to a student under the assumption that the student will attend school for the entire period for which the assistance is awarded. When a student withdraws, the student may no longer be eligible for the full amount of TA funds originally awarded. To comply with the Department of Defense (DOD) policy, Limestone University will return any unearned TA funds on a prorated basis through at least the 60% portion of the period for which the funds were provided. TA funds are earned proportionally during an enrollment period, with unearned funds returned based upon when a student stops attending.

In instances when a Service member stops attending due to a military service obligation, Limestone will work with the affected service member to identify solutions that will not result in student debt for the returned portion in compliance with the DOD policy. In instances when a Service member stops attending due to non-military service obligation after the drop/add date, the Service member will be responsible for paying Limestone University the amount of the returned portion of the TA funds.

Military Tuition Assistance (TA) is a benefit paid to eligible members of the Army, Navy, Marines, Air Force and Coast Guard. Each service has its own criteria for eligibility, obligated service, application processes, and restrictions. This money is usually paid directly to the institution by the individual services. This policy only applies to this type of educational benefit. The TA program is a benefit that is available only while the student is in the service. This policy does not apply to Veterans or Veterans' benefits.

To remain in compliance with the Department of Defense’s policy, Limestone University will return any unearned TA funds through at least 60% of the semester (day program) on term (online program) a prorated basis. The amount of unearned TA that is returned is based on the date of withdrawal from the course.

After 60% of the semester has passed, TA will not be evaluated for a return to the DOD.

Federal, State, or Institutional Financial Aid:

Refunds for students receiving Federal, State, or Institutional Financial Aid will be made in accordance with the regulations governing the respective programs. Policy statements regarding the refund of financial aid money are available in the Business Office or Financial Aid Office. An unofficial withdrawal may result in a student’s forfeiting all financial aid and thus becoming responsible for the entire balance. Schedules are sent to all students at the beginning of each semester.

Note: Schedules concerning refund dates are sent to all students at the beginning of each semester. Students are asked to check their limestone.edu email addresses and LU Halo.